J-Ports – Terms and Conditions
When you are buying from any of our personality sellers listed on our website over Facebook, either in a live stream or in a group, you are agreeing to following terms and conditions of J-Ports K.K., located in Shinmachi 1-8-24 #703, Nishi-ku, Osaka, Japan. Please read them carefully.
All of our items are professionally authenticated by our own in-house authenticators. We do not accept or sell anything for consignment that cannot pass our own authentication tests. Every item sold by us is guaranteed authentic by our authentication expert. We accept returns and refunds if the item you purchased from us turned out to be counterfeit based on the assessment of the following independent authenticators. A Certificate must be provided. Please note that we are not affiliated in any way to them, and that we cannot accept claims of counterfeit items made by any other entities.
When buying an item, you agree that:
- You are obligated to pay for the item(s) within 4 calendar days from the date of the purchase. The date of the purchase is the date and time when we issue a PayPal invoice to you.
- After you pay an invoice, we do not accept cancellation.
- We can combine multiple purchases under the following conditions:
- If you bought them from any of our personality seller(s) via Facebook livestream or in a Facebook group, and
- if they are all within the 4 calendar days period and have not been cancelled yet, and
- if any of them have not been paid yet, and
- if any of them have not been combined with another order(s) yet, and
- Please note that combined purchases will be invoiced and shipped as one.
- You can combine items purchased within a 4 day (96 hours) window. This can be done with items purchased from one or more sellers, as long as all the items you wish to combine HAVE NOT BEEN PAID YET. To do this, please contact one of the seller(s) from whom you made your purchases and let them know which items you would like to be combined.
- If you purchase multiple items from us (even on the same day from the same seller), we will bill you and ship them all separately UNLESS YOU INSTRUCT US OTHERWISE.
- Purchases made on Live Brand Auction cannot be combined.
- Combined items will be invoiced and shipped together.
- Due to shipping restrictions (such as large or fragile items), some items cannot be combined.
- We only ship one package per day in order to help you minimize the potential customs fees, which means there will be a delay of 24 hours between each package.
We ship all orders through Japan Post, which means your local postal service will be the delivery agent. We typically ship your order within 24-48 hours from your invoice being paid, and it will take between 5-12 days to arrive almost anywhere in the world from the time being shipped out. If your order exceeds a certain size and/or dollar amount, we will upgrade it to an express shipping for free, which will take 3-5 days for delivery instead.
You may upgrade any order to an express shipping by paying the additional $14 express shipping fee, as long as the order has not been paid yet. If you wish to do so, please let us know during or after the sale immediately.
Customs Fees / Shipping Restrictions
- Please bear in mind that international shipping has many restrictions and we cannot guarantee certain delivery arrangements that might be common in your home country. This is due to restrictions imposed by either Japan Post (which handles delivery only to the point of entry into your country) or your home country’s postal service, all of which are out of J-Ports’ control.
- You are ultimately responsible for any and all potential customs (importation) fees. Our sellers will assist you as much as possible to help you minimize the fees, but we cannot guarantee the fees will not be levied against you or how much they will be.
We reserve a right to cancel your entire order or individual item(s) within under the following cases:
- When your order was not paid in full within 4 calendar days, unless a payment plan has been arranged with the seller and a down payment has been made; or
- When we reasonably suspect that you have no intention or ability to pay for your order based on your past purchasing behaviors and records.
Cancelled items will return to our stock and will be made available to other customers. We cannot hold items for you beyond the 4-day window above.
Return / Refund Policy
We only accept returns or refunds in the following cases. However please note that items that have been modified/altered in any way from the original condition we shipped in (even in an attempt to repair them) will not be eligible for return or refunds.
- An item has an obvious flaw or defect that was not communicated or described by our seller, or otherwise in a very different state to what was described by our seller;
- Receiving a wrong item, or an item is clearly missing from your order;
- The item is confirmed as non-authentic by one of our recognised 3rd party authentication services. (See Section “Authenticity”);
- Your shipment hasn’t arrived after 31 calendar days from the date of the purchase; or
- Item(s) you purchased could not shipped within 14 calendar days from the date of the purchase due to postal strikes, natural disasters and other unforeseen circumstances.
- Customer satisfaction returns are accepted if the customer is USA based.
- International customers are responsible for all return costs.
- Our ‘Easy-Return-Tool’ is a no-questions-asked return process which provides a pre-paid return label. Please note that a $10 restocking fee will be deducted from your full refund on this return process.
- J-Ports KK does not assume responsibility for the shipping wellbeing during the return process. Please purchase your own Insurance or signature options if you are uncomfortable with sending returns back to us
In such cases, please make your claim to our customer support within 10 days of your order being delivered. In case your order never arrived, please make your claim within 45 days from the date of the purchase (which is the date on the PayPal invoice for your order).